We use the United States Postal Service (USPS) and United Parcel Service (UPS) to fulfill all domestic and international orders.
- Domestic USPS Standard (3~7 business days): $5.00
- All international shipping costs will be calculated based on your address at checkout.
- International USPS Economy (7~28 business days)
- International USPS Expedited (5~14 business days)
* Free shipping on all orders over $30 (U.S. domestic only)
Please be mindful of the processing time. It will generally take about 1~3 business days, not including weekends and holidays. We’ll do our best to ship out sooner than that, though!
Your order is shipped from our warehouse in the state of New Jersey in the US.
HOW CAN I UPDATE MY ORDER?
Please let us know right away if you need to cancel or make an adjustment and we’ll take care of it! You can reach out to us by email at firstname.lastname@example.org. However, once the package has been sent out, we can no longer cancel the order but you can request for a return upon receipt.
Please note: Igloo Spa is not responsible for any shipment delays caused by natural events, transfers to a local carrier in the United States, or ground transportation confliction or delays, nor any additional charges, customs, or back end charges incurred domestically and internationally. Also, we are not responsible for any customs and/or duties that may incur on all international orders.